ニック 
信頼関係を築く
稲盛和夫氏（京セラとKDDIの創業者、JALの名誉会長）によると、京セラでは、創業以来、信頼関係の上にたって仕事を進めてきました。コンパやさまざまな行事は、全員が心をひらき、結びつきを強める機会として重要視してきました。
信頼関係を築くにはお互いに相手を知り合うことから始まる。当たり前だが非常に重要なことだ。なぜなら相手への関心がないと信頼関係は築けないからだ。仕事を通じて知り合った関係であれば、まずはその組織や企業への本人の帰属意識がどれほどあるかが出発点になるだろう。その組織や仕事が好きであればあるほど、帰属意識は高くなるはずだ。新入社員であっても積極的に仕事に取り組めば、自然と良好な人間関係が築け、結果が伴うにつれて、信頼関係が育まれやすいだろう。そうした人材を多く抱えている組織は仕事がスムーズに運び、結果も出やすいだろう。
私が採用時に大切と考えることは、能力以前にその組織にフィットする性格の人を採用することと、トップがある程度の人間的魅力を兼ね備えていることである。能力だけで人を採用するとトラブルになりやすいので注意が必要だ。一方、従業員から尊敬されるトップに率いられる組織は強い。部門のトップであっても同様だ。組織は人で成り立っているため、信頼関係を築く基礎はその構成員一人ひとりの組織への帰属意識とそのリーダーの人間的魅力によるところが大きいと考える。
Building a trustworthy relationship
According to Mr. Kazuo Inamori (Founder of Kyocera and KDDI, Honorary Chairman of JAL), Kyocera has been doing business based on the trust on its employees since its foundation. Kyocera has valued parties and various events as opportunities for everyone to open their minds and strengthen their ties.
Trust begins with getting to know each other. It’s obvious, but very important. Because you can’t build trust without interest in people. If you get to know someone through your work, how much you have a sense of belonging to the organization or company matters. The more you like the organization and work, the more you may have the sense of belonging. Even new employees will naturally be able to build a good relationship with everyone by actively engaging in work. It’s the base of developing a trusting relationship in any organization. Organizations with many of such human resources are likely to carry out their work smoothly and perform well accordingly.
What I consider important when hiring is to hire someone with a personality that fits into the organization prior to ability, and the top is required to have some charismatic human charm. Hiring people based heavily on their abilities is a little risky because they may cause unnecessary conflicts. On the other hand, the organization headed by a leader such as the top management respected by their employees is strong. Since an organization is made up of people, the foundation of building a trusting relationship is largely due to the sense of belonging to each organization and the charismatic appeal of its leaders.